Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

UPS Ground, USPS First Class, and USPS Priority Mail for domestic shipments. We ship via USPS International Priority Mail orders with shipping outside USA.

How Long Will it Take To Get My Package?

Please allow 1-2 business days for preparing shipment and 1 to 5 business days for delivery. Customers on West Coast can expect lower time (1-3 business days), East Coast – 4-5 business days.

How Do I Track My Order?

If you do not see tracking information after 2 business days, just contact us for tracking information. We usually post tracking information as soon as possible.

Do I Need A Account To Place Order?

Yes, this way you can track your order.

More details:

What type of quality can I expect with the Countertop Reverse Osmosis system?

We use the same reverse osmosis (RO) technology as many major bottling plants to filter your water. Our Reverse Osmosis system provides you with the refreshing taste of drinking water with a touch of minerals. You won’t get the flat taste of distilled water or the stale taste of bottled water which has sat on the shelf too long. Our Reverse Osmosis systems purify water daily in your home, on demand, when and where you need it, providing you and your family with naturally fresh and healthy water for all your activities.

Our Countertop Reverse Osmosis system is designed with a 4-stage, 5-stage or 6-stage method to deliver the most stable and complete RO process available for water purification in your home. By taking control of your water safety from your own home, you are able to manage the units performance and ensure the purity of the water you and your family consume on a daily basis. Bottled waters are not closely regulated and can come from dangerous or unhealthy locations such as near a dump site or from an unknown municipal water system. You can’t know if those areas use lead pipes for water distribution or treat the water with chlorine. You simply cannot know where bottled water has been sourced or how it has been handled.

What warranty does your company offer?

We offer 1 year warranty on all MyAquaFilter Countertop Reverse Osmosis Systems. Parts and replacement filter cartridges comes with 30 day Manufacturer warranty.

Reverse Osmosis Purification Systems comes with 30 day Money back guaranteed policy. If customer returns item within first 15 days, we grant full Money back. After 15 calendar days, customer is responsible to pay shipping charge to return item.

Warranty does NOT cover:
– damages resulting from accidents, abuse, misuse or improper care.
– any water leaks damage. This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by improper use of the product.
– replacement filters (replacement filter set would need to be purchased separately).

Isn't bottled water safer and better for the environment?

No, it really isn’t. FDA regulations do not prohibit bottling companies from using water which is pulled from a tap located next to industrial sites, underground storage tanks, or dumps. After a man reported getting sick from drinking bottled water in Pennsylvania, the state health department tested the water and found high levels of coliform bacteria. In California, an independent lab tested for hundreds of different chemicals in 38 brands of California bottled water. Two samples had arsenic contamination, six had chemical byproducts of chlorination, and six had measurable levels of the toxic chemical toluene. It is a mistake to assume that bottled water is safer and healthier than tap water. In a study comparing 57 bottled water samples and tap water samples, all of the tap water samples had a bacterial content under 3 CFUs/mL(colony-forming unit) and the bottled water samples’ bacterial content ranged from 0.01-4900 CFUs/mL.
In fact, some studies show that most samples of tested bottled waters exceed the US Environmental Protections Agency’s contaminant levels for mercury, thallium, and thorium. And the impact on the environment is not better than on your health. Imagine how many single use plastic bottles head to our landfills every day. In the United States alone, 1.5 million barrels of oil are consumed in making the single use plastic bottles. A gallon of water is wasted in the production of each bottle. About 1.5 million tons of plastic goes into manufacturing water bottles around the world and that production releases nickel, ethylbenzene, ethylene oxide, benzene and other toxins in to the air we breathe and into the land where we live.

Can additional stage(s) be added to your Countertop RO system?

Yes, you can add extra mineral or alkaline stage to Countertop RO system at any time.

Is RO filtered water any better than my tap water?

It is a known fact that many municipal water distribution channels in cities across the country are in desperate need of replacement due to wear and the advanced age of the system. Water is vulnerable to contamination at almost any point along the delivery route. Unsafe lead and copper pipes, bacteria from water main breaks or stagnant water, and any number of other hazards are a real possibility with municipal water systems. Most municipal water systems include chlorine or chloramine to disinfect the water before it reaches your tap. These additives can cause health issues as well as give water an unpleasant taste or color. Fluorinated water has become common in cities large and small across the United States. Many modern medical studies point to these chemicals as poisons and cite adverse reactions for those with compromised immune systems, the very young and the elderly.

Isn't bottled water the best choice for pure, clean water

Many people are surprised to find out that bottled water is no guarantee of purity or safety. Approximately 40 percent of bottled water is simply regular tap water, which may or may not have received any additional treatment or filtration. That means all your time and effort in driving to the store, selecting a top brand bottled water, and storing the water in your home, may be for nothing other than the regular tap water from another city. Surprisingly, most municipal tap water systems must adhere to stricter purity standards than the bottled water industry. Large public water suppliers, such as a city or town, are required by the EPA to test for contaminants up to several times a day, but the FDA requires private bottlers to test for contaminants only once a week, once a year, or once every four years, depending on the contaminant.

The Environmental Working Group, in 2009, performed an independent test which revealed some surprising results. 38 low-level contaminants were found in bottled water, with each of the 10 tested brands containing an average of eight chemicals, including:
– Disinfection byproducts (DBPs)
– Caffeine
– Tylenol
– Nitrate
– Industrial chemicals
– Arsenic
– Bacteria
Many bottled water users are shocked to find out that both tap and bottled water can have fluoride. Some bottled water companies are using the addition of fluoride as an actual selling point. You cannot be sure of the quality of your bottled water unless you can see the water test results for yourself. Most companies will not provide the public, independent researchers or their customers with access to any information regarding water testing or quality. Another point to consider is the plastic bottle big name companies use to store their water. All of those disposable water bottles have a huge impact on the environment and our landfills. Depending on how long bottled water is stored, before and after you purchase it, contaminants from the bottle itself can leach into the water.

Does using an RO system waste water?

The truth is a home RO unit uses water to clean itself and wash away impurities. The best way to see an RO unit is like any other appliance which uses water in your home. Your dishwasher and washing machine both use water, but it would hardly be classified as a waste. Another fact to consider is one gallon of water is truly wasted to manufacture each plastic water bottle for the large companies. That one gallon is only to make the bottle, it does not include the water in the bottle. Imagine how many bottles your family won’t be putting into the landfill with a Reverse Osmosis system.

What type of maintenance does the Countertop Reverse Osmosis system require?

Just change filter cartridges  every 12 months, and RO membrane every 2-3 years.

Can I hook the Countertop Reverse Osmosis unit to my refrigerator or ice maker?

No. Countertop Reverse Osmosis does not have auto shut off valve, check valve and RO tank. Those parts are needed to connect RO system to fridge. The Traditional Undersink Reverse Osmosis System with RO tank is only the choice.

Do Reverse Osmosis units need electricity?

No, Countertop and most Undersink RO systems run on water pressure.

Is the MyAquaFilter Reverse Osmosis hard or expensive to install?

MyAquaFilter RO system can easily be connected to a regular kitchen faucet through our special adapter which is compatible with 80-90% of kitchen faucets models. Installation does not require a plumber, a permanent installation or any special tools. Takes around 2-3 minutes.

What is pure and waste water ratio?

MyAquaFilter Countertop RO systems produce 1 part for pure water for 2.5 parts of waste water.

Where can I get more information?

The best way is to download and read manual for Countertop RO system (available on section Manuals / Instructions). If you have more questions, just call us or send message through website.

How fast can the Reverse Osmosis system produce drinking water?

Our RO unit produces approximately 3 – 6 gallons of pure, clean water every hour. Water dripping, not flowing. We advice to collect water in advance every day or every second day. Just obtain any water container to store pure water.